«We have configured billing and WhatsApp auto-messaging. The number of drivers is growing — I recommend this company.»
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AI agent
AI sales agent
The agent takes enquiries from WhatsApp and Instagram, creates a Bitrix24 deal and replies from the deal card — nothing is lost between chats and managers.
Leave a request or message us on WhatsApp — we will show how the agent will take enquiries and move them through your pipeline.
In short
The AI agent takes enquiries from WhatsApp and Instagram and creates a deal in the Bitrix24 sales pipeline.
Replies go out from the deal card, so the conversation and history stay in CRM rather than in managers' personal chats.
This is a working solution: BizDNAi agents run in production cells with WhatsApp and Telegram channels.
Scenarios are configured for your process: how the agent replies and when it hands the conversation to a person.
What the agent does
- takes an enquiry from WhatsApp or Instagram
- creates a deal in the Bitrix24 sales pipeline
- replies to the customer from the deal card
- runs the dialogue by a configured scenario
- hands the conversation to a manager when needed
- keeps the enquiry history in CRM
How it works
WhatsApp / Instagram
AI agent (channel)
Bitrix24: deal and card
Manager
The agent holds the channel and processes every message: it decides whether this is a new enquiry or a continuation and acts by the scenario.
CRM work goes through standard Bitrix24 methods: deals, cards, timeline comments.
What the business gets
No enquiry is lost between chats and managers.
The manager works in CRM, not in messengers: the whole conversation is in the card.
The customer gets an answer right away, not a day later.
Setup time
Connecting the WhatsApp channel and your CRM happens after access is provided. For the ready Bitrix24 connectors — usually 1–3 days after access and API credentials.
Configuring reply scenarios and handover rules is discussed separately and depends on your sales process.
What we need from you
| Item | Why |
|---|---|
| WhatsApp number | The channel the agent receives enquiries on |
| Bitrix24 portal and pipeline access | Creating deals and working with cards |
| Sales scenario description | How the agent replies and when it hands over to a person |
Client reviews
Reviews are published with the clients' consent. The company is named as in the review.
«All matters related to acquiring new clients have been resolved.»
Аристократ
Frequently asked questions
Does the agent replace managers?+
No. The agent takes the enquiry, creates a deal and replies by scenario, and hands complex cases to a manager.
Does it work with our Bitrix24?+
Yes, the agent works through standard Bitrix24 methods: it creates deals and keeps the conversation in the card.
Which channels are supported?+
WhatsApp and Instagram for incoming enquiries; Telegram channels also run on the platform.
Is this already working or a pilot?+
BizDNAi agents run in production cells with WhatsApp and Telegram channels — this is not a prototype.
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